The focus of this seminar includes identifying the challenges and changes needed to make the transition from working as a supervisor to a manager.
New supervisors/managers, recently-promoted supervisors/managers, team leaders, peer leaders, employees considering management opportunities.
On completion of this course, learners will be able to:
- Provide feedback for desired performance
- Manage conflict that inevitably occurs in the workplace
- Learn their primary modes of operation when faced with conflict and will identify strategies to strengthen their less used modes
There are no more schedules available for the year.
These courses will provide supervisory level personnel (supervisors, potential supervisors, and professional level staff) with knowledge and skills required for effectively carrying out their responsibilities. Participants will develop a personal awareness, as well as an awareness of the people, activities, and management issues involved in achieving results in a challenging and dynamic work environment. It concentrates on the leadership actions for developing a team but also includes the key management skills of decision making, problem solving, performance analysis, conflict management, motivation and presentation.